17th Annual Municipal Survey

In Search Of The Silver Lining
By Robert Carpenter, Editor | February 2014, Vol. 69 No. 2

Many of the municipal personnel comments about contractors involved staying abreast of the latest technology developments. This comment from a West Coast survey respondent summed up several of the perspectives. “Move out of the stone age and into the modern world. Stay current with training as it relates to new and innovative products and procedures.”

Another common comment thread was dealing with the public. Contractors should “be polite to inquisitive customers,” pointed out this East Coast muni official. Another city manager from the Pacific Northwest suggested that contractors should “be a part of the team to address a problem.”
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From the Mountain West, came the suggestion that contractors should always “look at multiple solutions” to projects.